Termini e condizioni

Fluid English Lessons Online©

Definitions: Herein ‘Fluid English’ refers to the business and employees (supplier) providing these English tutoring services. ‘Client/s’ or ‘Student/s’ refer to the recipient/s (customer) of these services.

Scheduling

Tutoring services are provided at times mutually agreed in advance.

Clients who have contracted and block booked tutoring will be guaranteed the same time each week if so agreed in advance. These times may on occasion be changed due to unforseen circumstances; any changes will be made on approval and consent by the client or student.

Pay per session clients will be allocated the same time each week if that tutor slot is available, otherwise a mutually agreed alternative will be offered. Scheduling changes will be advised by the tutor at least one week in advance.

Cancellations

Cancellations must be made by email, phone or sms in advance with an alternative time slot suggested.

  1. Student cancellation – Must be made at least 24 hrs in advance of a lesson. If less notice is given such a lesson will be charged to the student. Where possible the tutor will reschedule the lesson for a different day/ time in the same week.
  2. No show –  If a student is more than ¼ hr late or doesn’t show up for a lesson, then that lesson is a ‘no-show’ and must be paid for by the student/ client. Clients paying per lesson must clear any outstanding lesson payment before further lessons can be accepted.
  3. Tutor cancellation – Will be advised at least 24 hours in advance, otherwise that student will receive one lesson gratis. If the tutor misses a lesson the same applies. If the tutor is late for a lesson the late time will be added to the end of the lesson or owed to the student.

Contract Withdrawal

One week’s notice must be given by email or letter by client to the tutor in the event of terminating a contract. All lessons remaining in the final week are still to be upheld by the tutor and student as per the contract. In the event of cancellation of a contract a 50% only refund will be made by the tutor when 75% or less of the course has been completed. Refund will be made by cheque within 14 days of cancellation. Upon request by the client a voucher can be granted by the tutor for the remainder of outstanding lessons and is transferable. No refunds will be made if less than 25% of the contracted course remains.

Quality & Liability

Fluid English Lessons Online makes every effort to deliver a top quality English tutoring service that meets or exceeds the customer’s expectations. Fluid English Lessons Online cannot be held accountable for success or lack thereof demonstrated by a student. Fluid English Lessons Online seeks to deliver accurate and high quality lessons and materials. The tutor is however not liable for any damages or inaccuracies arising out of these services or materials. All material created internally by Fluid English Lessons Online remain its property and is subject to International Copyright Law. Students and clients agree not to redistribute, sell or republish any portion of these materials without prior written consent of Fluid English Lessons Online.

These terms and conditions do not affect the student’s or client’s statutory consumer rights.